Returns & Replacement
Returns & Replacement Policy
This policy explains how returns, replacement review and warranty-related support may be handled after an order is placed and shipped.
Before Shipping
Customers should review QC photos or video proof carefully before approval. After QC approval and shipment, changes to model, color, strap, bracelet or version may no longer be possible.
After Delivery
If you believe there is an issue after delivery, contact us with order details, clear photos or videos and a short explanation.
Possible Support Cases
| Situation | What to Provide | Review Notes |
|---|---|---|
| Wrong item concern | Order details, QC photos, received item photos | Reviewed against confirmed order and QC records |
| Shipping damage | Packaging photos, product photos, delivery details | Keep all packaging for review |
| Movement issue | Video of issue, order details, usage notes | Support depends on issue type and order records |
| Bracelet or clasp issue | Close-up photos or video | Reviewed based on visible issue and condition |
Returns & Replacement Policy FAQ
Can I request replacement?
Replacement review depends on the situation, QC records, shipping condition and reported issue.