Warranty & Support
This page explains how after-sales support works after delivery, including issue review, movement-related support, replacement review and how customers should contact us with order details.
How Our Support Process Works
Step 01: Contact Us
Send your order details, photos or video of the issue and a clear description.
Step 02: Review the Issue
We review the situation based on order records, QC photos and the information you provide.
Step 03: Provide Support Options
Depending on the issue, we provide guidance, repair advice, replacement review or other support options.
What Support May Cover
- Movement-related questions
- Crown or winding concerns
- Bracelet or clasp issues
- Shipping damage review
- Wrong model or obvious mismatch review
- General usage guidance
What Customers Should Provide
To review an issue efficiently, please provide your order details, QC photos, clear photos or videos of the issue and a short explanation of what happened.
Issues reported without photos, videos or order details may take longer to review.
Note: Please keep all packaging and take clear photos if you believe the watch was damaged during delivery.
Warranty & Support FAQ
Do you provide warranty support?
Support may be provided based on order details, QC records and the specific issue. Contact us with photos or videos for review.
What should I do if my watch has an issue?
Contact us with your order details, clear photos or videos and a description of the issue.
Can I request a replacement?
Replacement review depends on the situation, QC records, shipping condition and reported issue.
Do I need to keep the packaging?
Yes. Keeping packaging can help if there is a delivery or damage-related issue.
Need After-Sales Support?
Send us your order details, photos or videos and a clear description so we can review the issue.